Darren Olay
Customer Service Representative @VCA Animal Hospitals
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WORK HISTORY
Customer Service Representative @VCA Animal Hospitals
Anaheim, CA, US
Support veterinary staff and clients in a fast-paced animal care environment, delivering exceptional customer service and ensuring smooth office operations. Manage scheduling, front-desk inquiries, and patient care coordination to enhance client satisfaction and operational efficiency.Key Responsibilities- Provide front-line support to 50+ clients and patients daily, handling 40+ phone inquiries related to appointments, prescription refills, and general questions- Coordinate daily schedules for 12 veterinarians, managing 300+ appointments via Woofware software- Prepare patient charts for 20–30 appointments per day, including medical, grooming, and boarding visits- Maintain accurate records, process payments, and facilitate check-ins/check-outs efficiently- Act as a liaison between clients and veterinary staff, ensuring clear communication and high-quality care.Highlights & Achievements- Contributed to a 15% increase in client retention through effective scheduling and resource optimization- Developed strong multi-tasking, communication, and customer service skills in a high-pressure environment- Improved operational efficiency by streamlining front desk procedures and supporting veterinary staff workflow- Maintained professionalism and compassion while managing sensitive or urgent situations.
EDUCATION
San José State University
Bachelor of Science - BS, Recreation
ABOUT DARREN OLAY
I am a dedicated and people-focused professional with a degree in Recreation and extensive experience in customer service, leadership, and community engagement. My career spans diverse roles—from enhancing guest experiences at Disneyland and Walt Disney World to supporting wellness and recreation initiatives at San José State University.Currently, I serve as a Client Service Representative at VCA Yorba Regional Animal Hospital, where I combine empathy and efficiency to provide compassionate care and communication to pet owners and their beloved animals.My journey through roles such as Guest Relations Host and Attractions Operator at Disneyland, Outdoor Foods Vendor at Walt Disney World, and Resident Advisor and Recreation Intern at SJSU has strengthened my ability to connect with people, manage dynamic environments, and foster inclusive communities.I’m passionate about creating meaningful experiences—whether that’s through exceptional service, engaging recreational programming, or community leadership. My goal is to continue building spaces that bring people (and pets!) joy, connection, and care.
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