Darren Skinner

Principal - Ee Network Leadership, Customer Experience @BT Group

Network leadership senior manager with a focus on customer experience.* Overall lead and manager of Rootmetrics benchmarking- The UK\'s Best Network for 8.5 years running- The UK\'s No.1 5G Network- Increased EE\'s lead despite increased competition- Deep data analytics to identify and coordinating improvements with network teams- Working with PR and marketing on network claims and future propositions- Working with legal to ensure network claims are robust and support any challenges* Customer experience crowd sourced data- Developed systems to identify and prioritise precise locations of poor customers experience, such as: no coverage, slow speeds, poor radio quality, reported problems- Gained key insights into the competition to understand strengths and weaknesses