Darren Cornish

Group Director People Strategy & Excellence @QinetiQ

Dunstable, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Oct 2023 — Present

Group Director People Strategy & Excellence @QinetiQ

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Farnborough, GB

EDUCATION

2001 — 2004

The Open University

MBA, Master of Business Admin

1988 — 1991

Keele University

BA (Hons), Philosophy, Politics, Economics

2011 — 2012

Hult Ashridge Executive Education

Business Strategy, Business Strategy

N/A

HR Guild - National Leadership Programme

Human Resources Management and Services

1992 — 1994

Chartered Insurance Institute

Associateship of Chartered Insurance Institute, Professional Insurance Qualifications

SKILLS

MentoringStrategyE-CommerceBusiness PlanningOperations ManagementBudgetsCulture ChangeCustomer Operations LeadershipBusiness TransformationCustomer RetentionIntegrated MarketingProject PlanningHuman ResourcesOrganizational DevelopmentStrategic PlanningCustomer SatisfactionBusiness StrategyChange ManagementEmployee EngagementProcess ImprovementStrategic PartnershipsCustomer InsightCustomer InformationCall CentersBusiness ProcessCustomer Experience ImprovementStakeholder ManagementTeam LeadershipLeadershipB2bForecastingProject DeliveryGovernanceBusiness Process ImprovementPerformance ManagementCrmIntegrationTeam ManagementCustomer ExperiencePrince2

ABOUT DARREN CORNISH

Experienced Director in HR Strategy & Operations, Operational Service & Sales Management and Sales/Business Management for blue-chip companies. Proven expertise in transformational change, specialising in Employee & Customer Experience, Customer Service, and HR Operations with a focus on Financial Services, Defence and Utilities.Key Achievements:Delivering results across scorecardsReducing cost to serveRaising customer satisfaction and colleague engagementExpert in leading and transforming large service operations, including Analytics and Insight, Service Design, Operational Improvement, Communications & Engagement, Operational Planning & Resource Scheduling, Internal Controls & Compliance, and Financial Business Planning.Charismatic leader with a strong ability to motivate and communicate, driving high performance towards business vision. Skilled in process improvement, IT/e-commerce service opportunities, and customer relations, including B2B partnerships and third-party suppliers.Sponsor of large strategic programs, including IT and cultural transformation, delivering substantial financial benefits.

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Darren Cornish — Group Director People Strategy & Excellence at QinetiQ in Dunstable, GB | Unifers