Darren Bailey

About Darren Bailey

I am a career minded, innovative, and forward thinking individual, who believes that your word should be everything, if you lose the value of that, you have lost it all.I am a seasoned Operation and Customer Service Leader with extensive experience in optimizing performance, managing large-scale contact center operations, and driving customer service excellence. I bring a proven track record of success with delivering executive level content and presentations, process mapping, and training curriculum development. I excel in creating and executing efficient and effective solutions. My leadership style is centered around servant and integrity principles, fostering an employee-first culture that results in remarkable attrition and employee satisfaction results. My overall expertise spans across various industries, including telecommunications, technology, and customer service, where I have consistently delivered exceptional outcomes using data-driven decision-making and Six Sigma methodologies. I am passionate about community service outreach. These characteristics make me a reliable, dependable, and loyal leader who prioritizes people and exceptional results.

Experience

1. Local Manager

   Ziply Fiber

   Jun 2025 — Present · Whatcom County, WA, US

Skills

• Product Management
• Telecommunications
• Crm
• Call Centers
• Business Development
• Internet Security
• Cloud Storage
• Process Improvement
• Strategic Partnerships
• B2b
• Account Management
• Change Management
• Sales Operations
• Customer Retention
• Customer Service
• Sales Management
• Social Selling
• Mobile Devices
• Technical Support
• Saas
• Microsoft Office
• Sales
• Management
• Team Building
• Cloud Computing
• Sales Process
• Managed Services
• Leadership
• Strategic Planning
• Contact Centers
• Selling
• Direct Sales
• Public Speaking
• Project Management
• Team Leadership
• Solution Selling
• Operations Management
• Salesforce.com
• Negotiation
• Microsoft Excel