Darren Smith

Experience

1. Branch Claims Manager

   Mercury Insurance

   Sep 2024 — Present

   Opened and staffed office from onset growing from 15 to 35 full time staff in under a year.2. Developed and refined strategy for wind/hail claim handling to focus on operational excellence, reducing cycle times, and providing excellent customer service.3. Reduced independent adjuster usage from 43% in 2023 to under 12% resulting in savings in excess of $1.1 million.4. Developed wind/hail specific training program resulting in quality increases over 2% and reduction in leakage over 1%.5. Developed formal development program to mentor and train future leaders and have promoted multiple team members into next role.

Education

• Truman State University

  Bachelor of Science (B.S.), Business Administration and Management, General

  2003 — 2007