Darren Shields
Account Manager @Williams Lea
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WORK HISTORY
Account Manager @Williams Lea
Belfast, GB
EDUCATION
University of Warwick - Warwick Business School
Operations management
ABOUT DARREN SHIELDS
Senior Operations Manager with 6 years experience in a professional services & legal environment and 20 years’ experience in the banking industry including 16+ years at management level. Highly skilled in Operations Management including the daily use of AOM (Active Operations Management) system & embedding a continuous Process Improvement culture. A very organised & engaged people leader who remains calm under pressure with a wide range of responsibilities including being relationship manager for Belfast office, ensuring the day to day operations run smoothly meeting KPIs and SLAs, performance management and financial reporting. A strong and reliable operations professional with a Post Grad from University of Warwick.Responsible for reviewing and streamlining customer processes to enhance overall customer experience while in parallel driving a more efficient and effective cost environment. Extensive experience in people development & coaching, process mapping, performance management, problem resolution & risk management.Outside of the working environment I’m a happily married father of 3 boys who spends my spare time at the local parks, swimming with the kids and also have a real passion for football and going to the cinema.
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