Darren Shannon
Hey it’s me
- Role
- Manager, Professional Services Operations at Smarsh
- Location
- Portland, OR, US
- LinkedIn followers
- 500 followers
Experience
Manager, Professional Services Operations
Mar 2019 — Present · Portland, OR, US
Create, track and report team resourcing including scheduling and utilizationCreate, track and report project status including profitability with analytics including by product, line of business, geographyDocument and coordinate efficiency and effectiveness improvements to workflows within the Professional Services group and with other departmentsManage day-to-day operation of project management software; liaise with MIS Team as necessary for system updatesProvide financial and metrics governance for the entire groupLiaise with project managers, consultants, billing and finance organizations regarding revenue billings, projects analysis, expenses.Create Executive and Board summaries for month and quarter end reports
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