Darren Marsh
Team Lead. Support Analyst at Aspire Lifestyles
- Role
- Team Lead, Support Analyst at Aspire Lifestyles
- Location
- Chelmsford, MA, US
- LinkedIn followers
- 500 followers
Customer/Client ServiceView LinkedIn profile
Experience
Team Lead, Support Analyst
May 2014 — Present · Chelmsford, MA
Manage help desk ticket flow handling 2/3 tier tickets. Maintain system images for laptop, desktop, thin clients, and distributing new equipment when applicable. Assist System Engineers with light server maintenance. Provide project management for internal and company-wide initiatives.
Education
Merrimack College
Bachelor's degree
1993 — 1998
Skills
- Business Analysis
- Software Development
- Servers
- Business Process Improvement
- Account Management
- Requirements Analysis
- Customer Service
- Sharepoint
- Windows 7
- Software as a Service (Saas)
- Troubleshooting
- Tcp/Ip
- Enterprise Software
- Sql
- Saas
- Data Center
- Crm
- Cloud Computing
- Vmware
- Hardware
- Vpn
- Integration
- Project Management
- Team Leadership
- Process Improvement
- Management
- Professional Services
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