Darren Hitt

Customer Solutions Manager @KEBA Group

Crawley, GB

Implementing customer requirements: changes in product behaviour, functionality, preconfigured variants, design covers, branding, SW, FW• Performing backend integration tests• Supporting the customer during pilot projects. Main scope is to help the customer to integrate the products (HW-SW, Interfaces) with their projects.• Participating in internal coordination with international Customer Solution colleagues, development.• Commissioning internal activities to solve customer problems, especially in case of technical customer escalation.improving and rolling out standardized customer related processesUK and English speaking Trainer for Europe• Carrying out trainings for customers and partners.• Providing input on training content to Training Manager (updates, adaptations, etc.).• Forwarding feedback from trainings internally to the respective responsible persons (portfolio management, product development, technical customer support, etc.).• Collecting recurring questions and pass them on to Technical Customer Support.• Supporting external trainers.• Preparing technical trainings (rooms, materials, etc.) incl. follow-up.Implementing integrated partners into our Webpage and providing partnership agreements