Darren Gillett
Application Support Manager @Novia Global
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WORK HISTORY
Application Support Manager @Novia Global
Lead the Application Support function for a global wealth management platform, responsible for the support, maintenance and continuous improvement of core business applications and integrations.Accountable for ensuring stable, high quality service delivery across business critical systems, including incident management, escalation handling and coordination with internal teams and third party providers.Key responsibilities and impact:* Lead and develop the Application Support team, driving service quality, performance and continuous improvement* Act as the escalation point for application issues, ensuring timely resolution and clear communication to stakeholders* Manage incident lifecycle, including major incidents, root cause analysis and implementation of preventative measures* Collaborate with third party vendors to maintain application availability and service standards* Drive operational excellence through process improvement, structured documentation and support governance* Monitor and report on service performance, using data to identify trends and improvement opportunities* Deliver automation and efficiency improvements to reduce manual effort and improve response times* Ensure support processes align with business priorities and regulatory requirements within a financial services environment
EDUCATION
Oxford and Cherwell College
Advanced ICT
SKILLS
ABOUT DARREN GILLETT
Application Support Manager with over 20 years of experience delivering stable, scalable…
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