Darren Dsouza
Senior Quality Analyst
- Role
- Quality Analyst at Foundever
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Darren Dsouza
Skilled at evaluating both verbal and written customer contact by agents while coaching…
Experience
Quality Analyst
Jul 2024 — Present
To audits calls and chats, provided feedback to advisors, improve their scores, prepare RCA, Team handling, prepare dashboard, Improvement in BQ score
Education
CTES'S N.G. Acharya & D.K. Marathe College of Arts, Science & Commerce
High School Diploma
CTES'S N.G. Acharya & D.K. Marathe College of Arts, Science & Commerce
Bachelor's Degree
Our Lady of Perpetual Succor College
High School Diploma
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