Darren Dang
IT Services Operations Lead @Phoenix Software
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WORK HISTORY
IT Services Operations Lead @Phoenix Software
Assumed greater responsibility by leading process improvement, operational efficiencies, and the strategic planning within the Professional Services function.Continuing to lead the Service Delivery and Customer Success Team @ Phoenix.
EDUCATION
Birmingham City University
Bachelor’s Degree, Computer Networking
SKILLS
ABOUT DARREN DANG
As Phoenix’s IT Service Operations Lead, I lead the Managed Services Customer Success and Service Delivery teams, as well as spearheading process improvement, operational efficiency, and strategic planning initiatives within the Professional Services function.I built Phoenix’s dedicated Customer Success Team from the ground up, delivering real value to customers and driving retention growth by an average of 4.5% year over year. Our work is guided by a framework I developed called SOARR — Satisfaction, Opportunity, Adoption, Retention, and Renewal — which keeps us focused on delivering meaningful results.I’m passionate about forging strong partnerships across teams and with customers, driving continuous improvement that creates real, lasting value.
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