Darrell M.
Director | IT Business Relationship Manager | Strategic Portfolio Manager that coaches senior leadership in the development of outcome-focused Objectives and Key Results (OKRs) | Ambassador for Transformation
- Role
- Business Relationship Manager at Clover Health
- Location
- Hickory, NC, US
- LinkedIn followers
- 500 followers
About Darrell M.
Business Technology Leader with proven results delivering strategic initiatives and leading transformation. Outstanding communicator with ability to gain executive and stakeholder support across business and technology areas. I coach senior leadership and their teams in the development of high-value, outcome-focused Objects & Key Results. Management values me for taking charge of critical corporate projects, renegotiating vendor contracts, managing change, and delivering top- and bottom-line results. Successes: OKR MANAGEMENT (Humana, Inc.): 2023 Star Award recipient for improving OKR Management and adoption. VENDOR MANAGEMENT (Alex Lee, Inc.): Manage vendor relationships and facilitate business reviews. Initiate actions to refine/improve relationships and vendor provided services capturing greater value for company. In complex negotiations, collaborated with CIO, Director App Development, and outside consultant to leverage multiple contracts and negotiate 90% decrease in proposed 3-year contract price saving $1M+. CUSTOMER CARE PROJECT TURNAROUND (Alex Lee, Inc.): Took charge of Oracle Cloud customer service project poorly delivered by vendor. In 12 weeks, completed 58 of 58 enhancements reducing Customer Care resolution time by 80%- at cost of $30K vs expected $250K+. SaaS ACQUISITION POLICIES / RFP LEADERSHIP (American Tire Distributors): Supervised RFPs to ensure competitive pricing. Established SaaS governance and technology acquisition policies resulting in $1M+ annual savings. BI / PREDICTIVE ANALYTICS / AI (American Tire Distributors): Co-developed business intelligence reporting to identify dealers for enrollment in Tire Programs, driving $3M+ sales increase in 12 months. Championed Predicted Customer Churn model identifying customers most at risk of churn. RECOGNITION- Winner Alex Lee, Inc. 2020 \"2nd Place Spark Tank\" for new initiative accelerating rapid business growth and process improvement- Recipient American Tire 2019 Innovative Thinking from CIO for Customer Experience (CX) leadership and Sales Enablement - VIP Speaker, American Tire Innovation Summit on \"Sales Transformation,\" 2017-\"Employee of the Month\" at Carolina Health Systems for exceptional customer support, 2014-\"Employee of the Month\" at Carolina Health Systems for Digital Pathology initiative, 2014SPECIALTIESExecutive / Stakeholder EngagementVision, IT/Business Strategy & ExecutionCross-Organizational Technical LeadershipEnterprise Project LeadershipInnovation Thought LeadershipTransformationBusiness Leader Communications
Experience
Business Relationship Manager
Nov 2025 — Present · NC, US
Education
University of Phoenix
MA, Master of Business Administration
2011 — 2013
American Public University System
Bachelor of Science, Information Technology Management
2009 — 2011
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