Darrell S. Powe

Field Service Engineer @Unisys

New York, NY, US

Serve existing accounts by analyzing work orders; planning daily travel schedule; investigating complaints; conducting tests; resolving problems.• Establish service by studying system requirements; ordering and gathering components and parts; completing installation; performing acceptance tests.• Install hardware, software and device drivers on desktop, laptop and workstation computers.• Maintain rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.• Repair and keep professional equipment operating by replacing hardware and running diagnostics; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance.• Document service and installation actions by completing forms, reports, logs, and records.• Maintain customer confidence by keeping service information confidential.• Update job knowledge by participating in educational opportunities; reading professional publications.• Accomplish operations and organization mission by completing related results as needed.• Determine users’ technical needs and provide them with appropriate solutions.• Install and configure computer networks including LAN and WAN.• Manage network configurations to ensure that all computers on a network can communicate effectively.• Upgrade software, patches and operating systems on a continuous basis.• Act as a technical resource in order to assist users with resolving computer issues.