Darrell Quichocho
Clinical Support Specialist @Westlake Medical Arts
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WORK HISTORY
Clinical Support Specialist @Westlake Medical Arts
Austin, TX, US
Drove pharmaceutical and nutraceutical product sales by providing patients individualized product education to address their individual goals/challenges during in-room consultations with the physician.• Increased patient conversion and product uptake by applying in-depth biochemistry expertise to identify overlapping therapeutic uses for products and personalized recommendations accordingly.• Supported revenue growth by aligning supplement solutions with patient diagnoses and treatment plans and proactively following up on accounts for medication and supplement refills.• Improved sales and clinical decision making by creating highly detailed consultation notes and deploying high-quality follow-up emails with cohesive treatment plans to each account.• Managed and enhanced electronic health records (EHRs) using AI software to streamline patient data for accurate and swift clinical decision-making.• Functioned as the key point of contact between clinical staff and support teams to ensure alignment with patient care objectives.
ABOUT DARRELL QUICHOCHO
As a Clinical Support Specialist at Westlake Medical Arts, I leverage my biomedical research background and skills in problem-solving, project management, and team management to provide valuable insights on product and service offerings. I have established and maintained relationships with physicians, physician assistants, and clinic managers, resulting in a 50% increase in product adoption. I also document patient visits, write detailed progress notes, and assist in prescription management, leading to a 30% reduction in prescription errors and an increase in clinic efficiency. In addition to my current role, I have experience as a Laboratory Technician/Medical Assistant at St. Joseph Family Medicine - CHI St. Joseph Health, where I oversaw clinical and administrative tasks, managed multiple physician schedules, and trained new hires, improving staff reliability and efficiency. I also performed and managed diagnostic tests, delivering prompt, high-quality service that reduced patient wait times by 25% and increased patient traffic by 25%. Prior to that, I was a Biomedical Researcher at Texas A&M University College of Veterinary Medicine & Biomedical Sciences, where I implemented comprehensive research protocols, coordinated and led weekly strategy meetings, and utilized knowledge of ethical research standards to guide protocol development and address subject protection.
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