Darrell Peyton

About Darrell Peyton

A strategic, results-driven leader passionate about fostering a culture of quality and operational excellence while driving significant business impact. Darrell is a seasoned professional with a stellar career journey at Verizon, spanning over two and half decades. Since joining the company in October Darrell’s passion for Customer Service, Sales and relentless drive for personal growth have propelled him through various roles, demonstrating his adaptability and leadership capabilities. Beginning his career in sales in Richmond, Virginia, Darrell’s commitment to excellence earned him successive promotions, eventually assuming positions as Consumer Sales & Service Supervisor, Sales Call Center Manager, EVRC Customer Repair Center Manager, Consumer Retention Center Manager, Wireless Associate Director, Operations Associate Director, and Customer Service & Strategy Sr. Operations Manager. Darrell’s dedication to continuous Customer, Employee and Revenue Growth improvement, led him to embrace challenges, resulting in nine strategic career moves, each an opportunity to acquire new skills and broaden his impact. In 2019, Darrell assumed the role of Operations Associate Director for the then largest Customer Service Call Center in Columbia, SC, a pivotal position that afforded him the unprecedented challenges of the 2020 pandemic. His ability to pivot and swiftly adapt to remote work, prioritized his team’s well-being, and maintained exceptional performance showcased his exceptional Operational Foresight and leadership to deliver under pressure. Powered by his passion for Learning & Development, Operational Excellence & Efficiencies and a strong desire to diversify his expertise, Darrell transitioned into a Customer Success & Strategy Operational Role where has been privileged to impact change in the area of Customer Service Tech, Revenue & Loyalty, Fios and Inside Sales Organizations working remotely to support executives. Here, he honed his project management, organizational, presentation,and budgeting skills adding valuable layers to his skillset. Darrell is known for creating a work environment defined by passion, resiliency, and curiosity, nurturing the growth of his teams and positioning them for success. His unwavering commitment to employee experience and development has earned him many local, regional and national awards.

Experience

1. Sr Manager - Consumer Sales & Service Call Centers Verizon

   Verizon

   Oct 1999 — Present · Richmond, VA, US

Education

• Virginia Union University

  Liberal Arts and Sciences/Liberal Studies

  1987 — 1991

• Exceed Real Estate School

  Real Estate Certification

  2017