Darrell McMillan
HM Ops Manager, Officer at Citizens
- Role
- Hm Ops Manager, Officer at Citizens
- Location
- Richmond, VA, US
- LinkedIn followers
- 500 followers
Experience
Hm Ops Manager, Officer
Apr 2002 — Present · US
Responsible for operationalizing and deploying methodologies throughout critical cash transactions to reduce cost savings and avoidances.Developed, implemented, monitored, and controlled process on a regulated and audited financial services environment.Managed, directed, trained & motivated 10 direct employees to perform critical cash transitions.Ensure compliance with government, investor, bank, agency, external auditing and internal auditing requirements by performing managerial reviews of operation task and functionsMonitored workflow, analyze data, and managed potential losses.Use tools as Microsoft Word, Excel & Access to produce reports.Maintain standards of health & safety.Handle customer’s complaints.Six Sigma -Yellow BeltProvide supervision through 1:1\'s
Skills
- Adaptive Learning
- Management
- Willingness
- Organization Skills
- Microsoft Office
- Planning
- Flexible
- Interpersonal Skills
- Analytical Skills
- Coaching
- Teamwork
- Risk Management
- Computer-Literate Performer
- Willingness
- Powerpoint
- Microsoft Excel
- Youth Work
- Customer Service
- Microsoft Word
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