Darrel Dsouza
Back of House Supervisor @Big Way Hot Pot
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WORK HISTORY
Back of House Supervisor @Big Way Hot Pot
Supervise high-volume back-of-house operations, ensuring compliance with food safety, hygiene, and workplace safety standards while maintaining operational efficiency and service consistency- Coordinate cross-functionally with front-of-house teams to support seamless service flow, accurate order execution, and timely accommodation of special requests and dietary requirements- Lead and support team members during peak service periods, maintaining clear communication, rapid problem resolution, and uninterrupted service delivery- Oversee staff readiness, shift coverage, and workflow organization to meet service timelines, setup standards, and performance expectations- Conduct routine inspections of kitchen equipment, prep stations, and service areas to ensure cleanliness, functionality, and safety compliance- Enforce standard operating procedures (SOPs) while fostering a professional, team-oriented work environment aligned with company service standards- Support operational logistics, including inventory movement, supply organization, equipment handling, and maintaining service-ready workstations throughout each shift.
EDUCATION
Mohammad Ali Jinnah University (MAJU)
MBA, Marketing and Management
ABOUT DARREL DSOUZA
Hi there!I’m an operations-focused coordination professional with experience supporting program administration, marketing support, and service delivery across academic institutions, corporate environments, and the hospitality industry.My career began in administrative operations and marketing coordination roles, where I worked closely with leadership and faculty teams at institutions such as the University of Sharjah to manage digital platforms, coordinate faculty workshops, execute internal marketing campaigns, and oversee logistics coordination for virtual programs. I supported engagement initiatives that enabled over 800+ faculty members to participate in online learning events, while managing stakeholder communications, documentation, and performance reporting across departments.In these roles, I developed core strengths in workflow management, stakeholder engagement, cross-functional collaboration, data tracking, and resource planning — ensuring program delivery aligned with operational objectives and service standards.I currently serve as a Restaurant Back of House Supervisor, where I manage inventory control, vendor coordination, staff scheduling, quality assurance, and compliance with operational procedures. I support daily operations through process monitoring, documentation management, and continuous improvement initiatives that enhance efficiency and service consistency in a high-volume environment.This progression has strengthened my capabilities in real-time problem solving, team supervision, logistics coordination, and performance tracking.I’m now seeking execution-heavy, support-driven roles across operations, marketing, or administrative environments where I can contribute to process improvement, internal coordination, and customer-focused service delivery.
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