James Darrall
Strategic Account Executive @Zendesk
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WORK HISTORY
Strategic Account Executive @Zendesk
Global Retail Industry COE Lead 2025/2026.• Global Field Advisory Board Member 2025/26.• Mentor in Zendesk\'s Mentor Network.• Global SKO Speaker 2024/2025/2026.• EMEA Customer Conference Speaker 2026.• EMEA Partner Conference Speaker 23/24/25/26.• Global BDR Enablement 2025/2025.• 2x President’s club.• Built Zendesk’s first vertical (Fintech) in 2021.• Built Travel & Transport verticals in 2022.• Built Retail vertical 2023.• Top 10% Globally for New Business 2025.• #2 (0.1%) Globally for New Business in 2024.• EMEA “Innovation Superstar” 25.• Top 1% Linkedin Social Selling Index.
EDUCATION
University of Exeter
Master of Science, International Business Management
London Business School
Managing the Company of the Future
University of Cambridge
Introduction to Cognitive Psychology and Neuropsychology
Stanford University
Professional Certificate, Machine Learning
University of Exeter
Bachelor of Science, Exercise & Sport Sciences
University of Oxford
Executive Programme, Artificial Intelligence
Bromsgrove School
GCE Advanced Level
SKILLS
ABOUT JAMES DARRALL
Holds an MSc in International Business, with further education in AI (Oxford), Leadership (Harvard), and Neuropsychology (Cambridge). Having travelled to 70+ countries, I bring a human-centred approach to technology and customer experience.Built Zendesk’s first vertical (Fintech) in 2021, followed by Travel, Transport & Leisure, now spearheading our Retail focus ($250M vertical). Member of Zendesk’s Global Field Advisory Board, mentor, and frequent global speaker.Our Retail Centre of Excellence supports 6 of the world’s top 10 retailers and others, helping them leverage AI-powered experiences (CX & EX), to drive profitable growth.Outside of work: Brazilian Jiu-Jitsu competitor, two-time miniature dachshund dad, former rugby player, and aspiring Seven Summits climber.
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