Darragh Fitzpatrick

Digital Customer Success Manager @Sap Signavio

Berlin, DE
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Dec 2024 — Present

Digital Customer Success Manager @Sap Signavio

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Berlin, DE

Drove customer value and retention by proactively identifying automation opportunities within key accounts, which directly contributed to their digital transformation success.Acquired deep product knowledge of Signavio\'s Business Process Management (BPM) and Process Automation suite to effectively support and advise a portfolio of clients.Collaborated with cross-functional teams (e.g, product, support, and sales) to resolve complex customer issues and influence product roadmap.Delivered tailored resources and training sessions to empower customers to maximize their return on investment.

EDUCATION

2010 — 2011

The Berlin School of Economics and Law

Bachelor of Business Administration (B.B.A.), Business Administration and Management, General

2008 — 2012

Technological University Dublin

Bachelor of Science (B.Sc.), Business Administration and Management, General

SKILLS

Business DevelopmentNegotiationAccount ManagementCross-Team CollaborationCustomer ServiceTeamworkMarket ResearchSocial Media MarketingInterpersonal CommunicationB2b Marketing StrategyBusiness StrategySales ProspectingProject ManagementMicrosoft OfficeSales

ABOUT DARRAGH FITZPATRICK

I am a consultative strategist, senior manager and natural networker who is constantly absorbing information on many topics from architecture to A.I. with a robust grounding in e-commerce and technology firms. A lifelong passion for learning, innovation and strategy combined with experience in high-impact roles.

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Darragh Fitzpatrick — Digital Customer Success Manager at Sap Signavio in Berlin, DE | Unifers