Darragh Fitzpatrick
Digital Customer Success Manager @Sap Signavio
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WORK HISTORY
Digital Customer Success Manager @Sap Signavio
Berlin, DE
Drove customer value and retention by proactively identifying automation opportunities within key accounts, which directly contributed to their digital transformation success.Acquired deep product knowledge of Signavio\'s Business Process Management (BPM) and Process Automation suite to effectively support and advise a portfolio of clients.Collaborated with cross-functional teams (e.g, product, support, and sales) to resolve complex customer issues and influence product roadmap.Delivered tailored resources and training sessions to empower customers to maximize their return on investment.
EDUCATION
The Berlin School of Economics and Law
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Technological University Dublin
Bachelor of Science (B.Sc.), Business Administration and Management, General
SKILLS
ABOUT DARRAGH FITZPATRICK
I am a consultative strategist, senior manager and natural networker who is constantly absorbing information on many topics from architecture to A.I. with a robust grounding in e-commerce and technology firms. A lifelong passion for learning, innovation and strategy combined with experience in high-impact roles.
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