Darpan Desai
Customer Service Professional | Franchise Consultant | Project Management Expert | | Multilingual Professional Driving Engagement and Growth |
- Role
- Franchise Consultant at 7-Eleven
- Location
- San Jose, CA, US
- LinkedIn followers
- 500 followers
About Darpan Desai
As a versatile and forward-thinking professional, I bring over a decade of experience in customer service, management, and business development across diverse retail, tech, banking, and hospitality sectors. My career journey has been defined by my ability to drive operational excellence, implement data-driven improvements, and foster meaningful relationships with stakeholders at all levels.I’m passionate about creating streamlined processes that boost efficiency and deliver exceptional customer experiences. My unique blend of analytical thinking and people-centric leadership has enabled me to lead cross-functional teams, manage large-scale projects, and develop targeted marketing strategies that drive growth and profitability.Fluent in English, Spanish, Hindi, and Gujarati, I thrive in multicultural environments. I bring a global perspective to problem-solving and collaboration. I’m at my best when empowering teams, developing business strategies, and influencing positive change through innovative solutions or hands-on leadership.With a commitment to continuous learning and adaptability, I seek new challenges to leverage my diverse skill set and contribute to organizational success. I aim to align business objectives with actionable strategies that enhance customer satisfaction and bottom-line results.
Experience
Franchise Consultant
Jul 2022 — Present · San Jose, CA, US
7-11 is a global convenience store chain offering a wide range of products 24/7. Known for its customer-first approach, the franchise model empowers local entrepreneurs while providing strong brand support and innovative marketing strategies.My contributions include:• Spearhead the development of tailored marketing strategies to boost product and service visibility in diverse local markets, significantly increasing franchise sales and customer engagement.• Collaborate closely with franchise owners to optimize operations, streamline processes, and ensure adherence to corporate standards, which will improve financial performance and operational efficiency.• Analyze and interpret financial statements and key performance metrics to identify growth opportunities, cost-saving measures, and process improvements.• Lead the rollout of promotional campaigns for new product launches, ensuring they effectively increase brand recognition, drive foot traffic, and enhance customer loyalty.• Build and maintain strong, trust-based relationships with franchise owners, earning their confidence and positioning the company for long-term success.
Education
San José State University
Bachelor of Applied Science - BASc, Psychology
2005 — 2008
San José State University
Bachelor of Business Administration - BBA, Business Administration and Management, General
Mills High School
High School Diploma, High School/Secondary Diplomas and Certificates
1997 — 2001
San José State University
Bachelor of Science (B.S.), Business Administration, Management and Operations
2005 — 2008
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