Darlin Hernandez
VP, IT Support Manager
- Role
- Vice President IT Support Manager at River Run
- Location
- Newburyport, MA, US
- LinkedIn followers
- 500 followers
About Darlin Hernandez
With over 12 years of experience in IT helpdesk and application support, I am a dedicated and reliable professional who enjoys solving complex technical problems and providing excellent customer service. As an Application Support Specialist at Newburyport Bank, I work with a team of analysts and developers to maintain, troubleshoot, and enhance various banking applications, such as online banking, mobile banking, and core banking systems. I have expertise in Single Sign-On (SSO) technology, which allows users to access multiple applications with one login and enhances security and convenience. I also have strong skills in MS O365 and system administration, configuration, testing, deployment, and documentation. I am passionate about learning new technologies and staying updated on the latest trends and best practices in the IT field. I value collaboration, communication, and quality, and I strive to deliver solutions that meet the needs and expectations of the bank and its customers.
Experience
Vice President IT Support Manager
Mar 2025 — Present · US
Education
ITT Technical Institute-Woburn Massachusetts
Associate's degree, Computer Technology/Computer Systems Technology
2002 — 2004
Skills
- Windows 7
- Microsoft Exchange
- Workstations
- Dhcp
- Laptops
- Printers
- Data Analysis
- Windows
- Operating Systems
- Technical Support
- Shavlik
- Microsoft Sql Server
- Remedy Ticketing System
- Asset Management
- Databases
- Group Policy
- Desktop Computers
- Dns
- Desktop Deployment
- Microsoft Word
- Call Centers
- Service Desk Management
- Windows 2000
- Help Desk Support
- Microsoft Office 2003
- Bit9 Parity
- Active Directory
- Secure Networks
- Windows Server
- Data Security
- Sharepoint
- Html
- Software Installation
- Analysis
- Desktop Administration
- Remote Desktop
- Vpn
- Software Documentation
- Computer Hardware
- Service Desk
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