Darlene Shum
Lead Solution Architect, Gwam Technology @Manulife
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WORK HISTORY
Lead Solution Architect, Gwam Technology @Manulife
ON, CA
EDUCATION
Victoria University
Bachelor of Computer Science, Computer Science
The Hong Kong Polytechnic University
Higher Diploma Systems Analysis, Computer Science
SKILLS
ABOUT DARLENE SHUM
At Manulife, the team leverages CRM, SaaS, and cloud computing to facilitate agile business transformation and deliver scalable enterprise cloud applications. As a Lead Solution Architect, contributions include enhancing customer engagement strategies and expanding MVP solutions into robust platforms. With over nine years of expertise in CRM technology and omni-channel servicing, the organization fosters seamless collaboration between stakeholders to achieve impactful results. The focus remains on empowering teams to optimize marketing automation and social relationship management solutions for sustained innovation.
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