Darlene Gibson

Experience

1. Master Customer Data Manager

   BASF

   Feb 2018 — Present · Raleigh-Durham, NC, US

   Sr. Business Systems and Master Customer Data Manager with a team comprised of 20 professionals including Data Domain Experts and Data Analysts, while overseeing the master data management of internal customer master and transactional data collection and maintenance for US Crop, Seed, and Professional & Specialty Solutions business segments Maintain a risk controlled environment to ensure financial risks are minimized Product Owner for the Business Data Warehouse, eBusiness application, and OneView-a Channel Partner Reconciliation Portal, leading cloud replacement solutions and legacy system retirement Engaged in data stewardship and MDM data strategy collaboration initiatives working toward standardization and harmonization as well as SFDC requirement input Engaged in Data Strategy & Stewardship community and contributor Ongoing focus on automation and simplification in current and future processes Improved customer data management SLAs from 5-17 days to 2 days Cross-functional collaboration with IT, Commercial Ops, Customer Excellence, Customer Service, Service Providers, and Data Governance on integrations, maintenance, and data standardization Responsible for accurate sales and inventory data collection and reconciliation in the distribution channel Standardized procedures, quality control, and resource skills to ensure seamless client experience across organization while increasing efficiencies

Education

• Tarleton State University

  Bachelor’s Degree, Mathematics and Physics

  1983 — 1987