Darlene Santos

About Darlene Santos

My name is Darlene Santos. I am a results-driven motivated professional offering a solid academic foundation plus hands-on experience providing expertise in Account Management and Sales Management.I am an accomplished sales professional with diversified selling experience with a strong background in direct and indirect sales, client engagement/account management, developing data-driven strategies marketed towards customer retention, generation of sales, and synthesizing competitor and industry intelligence in efforts to leverage key stakeholders across the business. My approach to work goes beyond my job description, as I am always looking for ways to improve efficiency, automate processes, and aim to identify hidden revenue potential within my client base.Below are just a few highlights of my professional experience:• Manage all sales and marketing along with business development, building strategic partnerships, and establish/nourish/maintain client relationships • Supported sales in achieving target end of year goal of ten million dollars, resulting in a 65% growth from previous year• Develop, market and facilitate educational activities/seminars, meetings, and events; resulting in improve community unity, programs, and resources.• Achieved highest sales representative award by beating sales quota 30% across the region.• Planned Translated independent landing pages for websites and mobile applications increasing sales for Spanish speaking Clientele I am an accomplished communicator, with excellent organizational, decision making, and time management skills and have a proven track record of consistently meeting and regularly surpassing demanding performance goals.If you want to learn more about me and how I can add value to your organization please feel free to connect with me on LinkedIn or send me an e-mail to the below address.E-mail: d••••••••@gmail.com

Experience

1. University Account Manager

   Henry Schein

   May 2021 — Present

   Cultivate and Maintain strong relationships with key customers, leveraging exceptional customer service skills to ensure customer satisfaction, retention, and account growth*Identify and capitalize on partnerships opportunities, collaborating closely with customers to understand their unique needs and aligning company resources to deliver tailored solutions * Conduct regular business reviews with customers, analyzing performance metrics, identifying areas for improvement, and implementing strategies to drive account growth and maximize customer value* Utilize advanced Excel skills and data analysis techniques to extract insights, forecast trends, and optimize sales strategies, resulting in an average 23.8% year-over-year growth.*Employ negotiation tactics to secure favorable contract terms, pricing, and agreements, resulting in mutual beneficial partnerships * Collaborate with purchasing agents, buyers, vendors, and medical sales representatives to streamline procurement processes, enhance supply chain efficiency, and meet customer demands* Act as a liaison between the company\'s resources and customers, ensuring seamless communication, resolving issues, and providing timely support.* Work closely with healthcare facilities, hospitals, clinics, universities,and medical professionals at key stakeholders, understanding their unique requirements and delivering tailored solutions.

Education

• Perth Amboy High School

  High School Diploma, General education with concentration in AP/Honors Science courses and Italian.

  2009 — 2013

• New York University

  Master's degree, Applied Psychology

  2018 — 2021

• Saint Peter's University

  Bachelor's degree, Sociology and Anthropology , international business

  2013 — 2017

• NJ institute of Allied Health

  Phlebotomy Technician Certification, Clinical Laboratory Science/Medical Technology/Technologist

  2015 — 2015

Skills

• Project Management
• Managing Meetings
• Social Media
• Marketing
• Public Speaking
• Management
• Event Planning
• Research
• English to Spanish
• Typing
• Microsoft Office
• Accepting Responsibility
• Social Networking
• Fitness
• Professional Responsibility
• Strategic Planning
• Jewish History
• Hebrew
• Microsoft Word
• Powerpoint
• Microsoft Excel
• Customer Service
• Project Planning
• Teamwork
• Managing Workflow
• Dissection
• Time Management
• Spanish
• Money Management
• Business Planning
• Leadership
• Italian
• Cooking