Darlene M. Souza
Business Administration\\Investments
- Role
- Operations Team Lead at Santander US
- Location
- Brockton, MA, US
- LinkedIn followers
- 500 followers
About Darlene M. Souza
FUND PROCESSING / CLIENT CASH MANAGEMENT / ACCOUNT SPECIALIST Highly self-motivated,…
Experience
Operations Team Lead
Apr 2014 — Present
SANTANDER BANK, Boston, MA 2014-Present A wholly owned subsidiary of Banco Santander and one of the country’s top retail banks by deposits. OPERATION LEAD SPECIALIST – ATM DEPARTMENT Perform a variety of complex and/or specialized tasks in support of ATM Department operations. Assist Team Leader in ensuring smooth operation of workflow processes for each area. Report directly to Operations Manager. Provide assistance with deposit processing, prepping, scanning, keying, and balancing. Complete various operational settlements and General Ledger reconcilements. Define resolutions for issues, escalations, and daily support questions for file transmissions, ATM processing, Back Office Teller, and item processing. Research and analyze non-routine transactions and work processed by the department. Perform clerical, computer, and data entry tasks, as required. Respond to inquiries from internal and external customers. Train, assign, and review work of other Operation Specialists. Sort mail to different accounts, scanning checks into system and preparing transactions for auditing. Participate in new project initiatives, training plans, and procedure writing as requested by management. Received cross training in operational and security policies/procedures regarding shipping/receiving controls, small commercial deposit processing, and medium/large commercial deposit processing (back room) in anticipation of major commercial account due to begin in 01/2016.
Education
Massasoit Community College
Liberal Arts Studies
1987 — 1988
Brockton High School
Diploma
1983 — 1987
University of Phoenix
Business Administration and Management, General
1999 — 1999
New England College of Business
Business Administration and Management, General
2001 — 2001
Skills
- Business Relationship Management
- Vendor Management
- Customer Service
- Call Centers
- Retirement
- Business Analysis
- Financial Services
- Investments
- Business Process Improvement
- Securities
- Access
- Banking
- Mutual Funds
- Risk Management
- Equities
- Relationship Management
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