Darla Hill

About Darla Hill

Dedicated Operations Coordinator with more than 10 years’ experience. Demonstrated…

Experience

1. Retail Sales Coordinator

   bp

   Mar 2004 — Present · Louisville, KY, US

   British Petroleum – Louisville, KY, U.S. March 2004 – PresentConvenience & Mobility (Thorntons & ampm brands)Project Manager (2004 – Present)• Developed and implemented end-to-end accounting procedures for the store uniform program serving employees, increasing accuracy and reducing cycle time.• Designed and standardized monthly bonus accounting and reporting for ~650 employees, including exception handling and reconciliation processes.• Created compliance procedures, tracking, and reporting for food and alcohol requirements across 220 stores to ensure regulatory adherence.• Conducted cost analyses and led vendor contract negotiations to reduce spend while improving service levels.• Implemented monthly compensation calculations with exception reporting, strengthening payroll integrity and auditability.• Launched an employee recognition program and supporting tools to improve engagement and retention.Compliance Coordinator (2016 – Present)• Managed alcohol compliance for 92 Illinois locations and food certification programs for 220 stores; increased overall compliance from 40% to 92% within 11 months through targeted training, audit cadence, and escalation protocols.• Administered weights & measures licensing for travel centers and ensured money order compliance across the network.• Collaborated with operations leadership to align audit schedules, corrective actions, and performance dashboards.C-Suite Executive Assistant & Operations Support Coordinator (2004 – 2020)• Coordinated complex executive travel, calendars, offsite events, and award programs; served as primary vendor liaison for event production.• Managed expense reporting, meeting logistics, and confidential communications for senior leadership.• Performed operational account and budget analysis; maintained loss prevention reporting and shrink analysis to support financial controls.

Skills

• Time Management
• Public Speaking
• Expense Management
• Bonus Programs
• Corporate Events
• Loss Prevention
• Recognition Awards
• Financial Reporting
• Award Ceremonies
• Customer Service
• Microsoft Office
• Sales
• Event Planning
• Microsoft Excel
• Executive Calendar Management
• Expense Reduction
• Executive Administrative Assistance
• Microsoft Powerpoint
• Management
• Team Building
• Employee Recognition
• Microsoft Word
• Financial Analysis
• Project Management
• Contract Negotiation
• Leadership
• Convenience Stores