Darius Thibodeaux
IT Specialist & Service Desk Manager at NOAA Fisheries | IT Project Management | ITSM | Systems Administration
- Role
- Federal Service Desk Lead Office IT Coordinator - IT Specialist (Customer Support) at Noaa Fisheries
- Location
- Silver Spring, MD, US
- LinkedIn followers
- 500 followers
About Darius Thibodeaux
A seasoned IT professional with over 14 years of experience leading IT service…
Experience
Federal Service Desk Lead Office IT Coordinator - IT Specialist (Customer Support)
Jul 2022 — Present · Silver Spring, MD, US
Accomplished and results-oriented IT Specialist and Service Desk Manager with a proven track record of elevating enterprise-level IT operations within the federal government at NOAA Fisheries. I provide direct oversight and operational guidance for Tier 1, 2, and 3 service desk technicians, ensuring optimal task prioritization and alignment with technician skill sets to meet evolving business needs.Key areas of expertise include:IT Project Management: Successfully managed and completed large-scale infrastructure projects, including the enterprise-wide Windows 11 upgrade and Yubikey/MFA migration. Proficient in using Smartsheets to maintain project tracking, prioritization, and deliverables.Systems Administration & Security: Serve as a hands-on administrator for critical systems including ServiceNow, Active Directory, Google Workspace, Cisco ISE, and ePO. I am dedicated to protecting sensitive data (PII/BII) and strengthening security posture by developing and implementing SOPs for vulnerability remediation and asset lifecycle management.Operational Excellence: Authored and published a comprehensive Service Desk handbook to standardize core processes, roles, and procedures. As the Office IT Coordinator (OITC), I manage the full lifecycle of IT assets, from procurement and inventory management to compliant disposal.Strategic Collaboration: Actively participate in key organizational committees, including the OITC, IOCC, and ECC, to ensure service desk operations are aligned with broader agency objectives.I am committed to continuous professional growth and am currently completing a Bachelor of Science in Management Information Systems at the University of Maryland Global Campus, while actively pursuing ITIL and Project Management Professional (PMP) certifications to further enhance my strategic value.
Education
Takoma Academy
High School Diploma
2005 — 2009
University of Maryland University College
Bachelor's Degree
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