Darius Dillard

About Darius Dillard

I am, a dedicated Talent…

Experience

1. New Hire Analyst

   Eoi Service Company, Powered By Centro

   Mar 2025 — Present

   Currently I coordinate and manage new hire onboarding projects to support Client Executives, Enrollment Managers, Account Managers, and the Customer Experience team. Oversee scheduling, timelines, and deliverables to ensure seamless execution of client projects. Provide leadership to new hire benefit counselors, fostering a collaborative environment, enhancing productivity, and ensuring compliance with client standards: Onboarding Coordination: Directed scheduling, system setup, and monitoring of new hire onboarding plans, ensuring projects were executed on time and met client expectations. Team Leadership: Provided coaching and case training to new hire benefit counselors, fostering engagement and implementing incentive programs to improve productivity and morale. Client Engagement: Actively participated in client and internal team calls, delivering reporting and project updates, and supporting client debriefs with data-driven insights. Compliance & Quality: Partnered with Quality Assurance to audit counselor production, paperwork requirements, and scripting, achieving adherence to compliance standards. Process & Reporting: Created and aggregated reports across systems, interpreting and summarizing data for internal and external stakeholders to improve transparency and decision-making. System Optimization: Collaborated with technology teams to track system readiness, counselor access, and benefit accuracy for enrollment, ensuring operational efficiency. Issue Resolution: Processed and tracked customer service concerns, ensuring timely resolution and continuous improvement in client satisfaction.

Education

• University of Houston-Downtown

  Bachelor of Arts (B.A.)

• Texas Southern University

  Master of Public Administration - MPA