Darin Sutherlin

About Darin Sutherlin

I help organizations unlock business value by aligning technical depth with business outcomes. With 25 years of IT experience across AWS Cloud, GenAI, storage, and data center solutions, I specialize in pre-sales solution design and digital transformation.Throughout my career, I’ve partnered with clients in industries from finance to healthcare, building solutions that solve immediate challenges while setting a foundation for long-term success.Highlights:• Drove 40% cost reductions for municipal clients through strategic cloud migration.• Led teams that generated $50M+ in professional services revenue by delivering innovative infrastructure and cloud solutions.• Guided enterprise clients at AWS through adoption of cloud services, GenAI use cases, and infrastructure optimization, accelerating digital transformation.I believe technology isn’t just a tool — it’s a growth enabler. Whether I’m presenting to C-suite executives, whiteboarding with technical teams, or mentoring rising talent, my focus is on connecting the dots between technical possibilities and business needs.From architecting highly scalable converged solutions to supporting multi-year enterprise agreements, I bring a blend of technical expertise, sales acumen, and strategic vision that drives both customer success and revenue growth.

Experience

1. Technical Account Manager

   Amazon Web Services (AWS)

   Nov 2021 — Present · Plainfield, IN, US

   Serve as a strategic technical advisor for enterprise customers, guiding cloud contact center adoption and integration while aligning AWS capabilities with business objectives.• Partner with executives and technical stakeholders to translate complex architectures into clear business value, driving improved customer experience and operational efficiency.• Deliver solution design sessions, technical workshops, and executive briefings to position AWS services (Amazon Connect, Lambda, Lex, Kinesis, Amazon Q) as enablers of innovation, GenAI adoption, and cost optimization.• Provide proactive guidance on best practices, architectural patterns, scalability, security, and cost optimization to accelerate customer cloud journeys.• Collaborate with AWS service teams, Solutions Architects, and Sales to influence adoption roadmaps, resolve challenges, and ensure successful deployments.• Lead operational reviews and readiness assessments, ensuring reliability, performance, and long-term customer success.• Advocate for customer needs by influencing product roadmaps and shaping new AWS Connect and GenAI feature enhancements.Achievement:• Led the end-to-end migration of an on-premise contact center to Amazon Connect for a global financial services enterprise. This initiative reduced call handling time by 25% and increased containment rate by 9%, while introducing conversational AI capabilities that significantly enhanced customer experience and operational efficiency.

Education

• Indiana Wesleyan University

  Associate of Science (A.S.), Business

  2005 — 2007

Skills

• Storage
• Enterprise Storage
• Operating Systems
• Data Center
• Hardware
• Nas
• High Availability
• Servers
• Cloud Computing
• Storage Solutions
• Storage Virtualization
• San
• Virtualization
• Pre-Sales
• Enterprise Software
• Disaster Recovery