Darin Stearns

About Darin Stearns

Experienced Assistant General Manager in both Extended Stay and Select Service. Front Office Management and Concierge Floor Management in Luxury Full Service Hotel. A demonstrated history of working in the hospitality industry and banking industry. Skilled in Customer Relationship Management (CRM) and building client relationships. Exceeding goals in hotel management and banking. Maximizing Client Relationships, and Employee Relations. I love to exceed goals and expectations. Extensive knowledge in Front Office Management, Manager on Duty, Guest Services, Customer Service, Leadership, and Concierge Floor Management, Accounting, Accounts Payable and Accounts Receivables, Invoicing, Payroll, Reporting, Guidance, Excellent at Controlling Cost Per Occupied Room, Increasing ADR, P&L Statement, and Training, A talent for service recovery and adhering to guidelines. Strong community and social services professional with a Bachelor\'s degree focused in Hotel, Motel, and Restaurant Management from University of New Orleans. Fluent English with professional verbal and written communication skills. Exceptional Mathematical skills, Problem Solving, Reasoning, Motivating,Organizational and training skills. Strong knowledge of Microsoft Office and Opera systems. Willing and used to working mornings, evening, weekends, and holidays.

Experience

1. Associate Operations Processor

   Wells Fargo

   Jan 2026 — Present · Charlotte, NC, US

   Banking Operations

Education

• University of New Orleans

  Bachelor's degree, Hotel, Motel, and Restaurant Management

  1994 — 1998

Skills

• Management
• Customer Service
• Leadership
• Front Office Management
• Concierge Services
• Concierge Floor Management
• Microsoft Office
• Microsoft Excel
• Training
• Front Desk Management
• Guest Service Management
• Opera Reservation System
• Reservations Management
• Customer Relationship Management (Crm)
• Food & Beverage
• Banking
• Hotel Management
• Currency Vault
• Hospitality Management