Darien Luu
Senior Customer Success Manager @Linkedin
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WORK HISTORY
Senior Customer Success Manager @Linkedin
Toronto, ON, CA
In my role as a Senior Customer Success Manager at LinkedIn, I focus on delivering top-notch product education and consulting on talent acquisition strategy to Large Enterprise and Enterprise clients. By offering detailed training resources and assisting strategy conversations, I ensure client needs are met promptly, leading to increased satisfaction and long-term loyalty. Additionally, I am dedicated to building and maintaining strong client relationships through regular communication, ensuring that their needs are understood and addressed swiftly. This approach enhances client satisfaction, strengthens relationships, and fosters long-term loyalty.I also monitor and drive product adoption by reviewing client usage, identifying obstacles, and optimizing strategies to improve client engagement with our products. Conducting regular check-ins and Quarterly Business Reviews (QBRs) is another key aspect of my role. These sessions allow us to review established goals, measure progress, align on future objectives, and discuss strategies moving forward.
EDUCATION
Schulich School of Business - York University
Bachelor of Business Administration (BBA)
SKILLS
ABOUT DARIEN LUU
As a Customer Success Manager at LinkedIn, I partner with account directors to help 90 mid-market customers achieve their hiring and operational goals through LinkedIn Hiring Solutions. I enable customers to onboard, engage, and retain users, and advise them on how to maximize their return on investment. With a focus on customer retention and expansion, I identify opportunities for growth and upselling, and provide product onboarding, training, re-education, technical support, and program implementations. I have a strong track record of driving customer satisfaction and loyalty, as evidenced by consistent renewal rates and positive feedback. I am passionate about helping customers succeed and leveraging my communication and leadership skills to build and maintain strong relationships.
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