Daria Bricier
Market Research/Business Analyst
- Role
- Customer Experience and Business Administration Director at Cheapairportparking.Org
- Location
- Miami Beach, FL, US
- LinkedIn followers
- 500 followers
About Daria Bricier
I build operational structure. My work sits at the intersection of business…
Experience
Customer Experience and Business Administration Director
Mar 2020 — Present · Miami, FL, US
Identify latest trends and opportunities by evaluating operational data. Leverage data insights for informed decision-making. Produce and present comprehensive reports to upper management. Shape and execute long-term business development strategy to generate revenue. Oversee day-to-day customer service operations aimed at ensuring seamless experiences. Evaluate and enhance customer satisfaction by executing effective strategies- Minimized number of complaints by 40% through continuous improvement methodologies- Attained 90% stakeholder satisfaction rate by maintaining transparent communication- Accomplished on-time project delivery by 98% by collaborating cross-functionally with team members- Decreased chargebacks by 30% through implementation of fraud prevention measures while managing chargeback negotiations across multiple platforms.
Education
Charles University
Bachelor's degree, Applied Foreign Languages
2009 — 2012
Queen Mary University of London
Master of Science (MSc), Marketing
2014 — 2015
Skills
- Social Media Marketing
- Business Development
- Digital Marketing
- Social Media
- Marketing Strategy
- Marketing
- Advertising
- Customer Service
- Microsoft Office
- Sales
- Marketing Communications
- Online Advertising
- Project Management
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