Daren Schneider
- Role
- Senior Customer Success Engineer at Zscaler
- Location
- Las Vegas, NV, US
- LinkedIn followers
- 500 followers
Experience
Senior Customer Success Engineer
Sep 2023 — Present
Work cross functionally with Product, Engineering and Support teams to build best practices for adopting Zscaler. • Develop reusable technical enablement content: best practice guides, demo videos, technical presentations, etc. • Provide “How to” technical enablement sessions to Zscaler customers through scalable webinar sessions and individual customer meetings focused on specific outcomes. • Deliver internal enablement to Customer Success Managers to help them drive technology adoption at scale through training and building adoption playbooks. • Present at Customer User Groups covering best practices for achieving goals, experiences and recommendations around ZS technology. • Identify trends in Customer Scorecard health data to identify gaps in technology adoption and help close those gaps by building a plan to action. • Provide tenant configuration reviews and cross reference best practices on all Zscaler products and services to ensure the most value is seen by the customer. • Engage with high-risk strategic accounts to streamline adoption and minimize churn.
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