Darelle Kouam Pone
Customer Relationship Lead @Agregio Solutions
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WORK HISTORY
Customer Relationship Lead @Agregio Solutions
Courbevoie, FR
Supervise the Post-Market & Customer Relationship team, ensuring operational excellence and customer satisfaction across all production and flexibility activities.• Build and structure the Back Office Flexibility team from the ground up, defining roles, processes and tools to support market operations and client needs.• Monitor portfolio performance and client engagement, driving continuous improvement in service quality and contract management efficiency.• Contribute to offer development and process optimization, enhancing profitability and ensuring alignment with regulatory and market evolutions.
EDUCATION
IFP School
Specialized Engineering Degree
Ecole Nationale Supérieure Polytechnique de Yaoundé
Master of Engineering - MEng
Grenoble INP - Ense3
Master of Engineering - MEng
ABOUT DARELLE KOUAM PONE
Engineer by training and strategist at heart, I’m passionate about building the future of energy systems and markets.I’ve developed a strong expertise in portfolio optimization, electrical flexibility and gas storage management, bridging the gap between technical performance and economic impact.My current mission : to enhance efficiency, reliability and client value across energy operations.Curious, disciplined and impact-driven, I thrive at the intersection of data, strategy and energy innovation, transforming complex market mechanisms into clear, actionable levers of value.Areas of expertise : Energy Markets | Portfolio Optimization | Electrical Flexibility | Process Automation | Strategic Operations | Client Management | Data-Driven Decision Making
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