Darelle Banks

About Darelle Banks

Experienced Dispatch and Operations Supervisor with a demonstrated history of working in the telecommunications industry. Skilled in Google Suite, Microsoft Word and Excel, Team Building, Management, and Telecommunications. Strong program and management professional with a Bachelor of Science Degree in Business Management and Economics.

Experience

1. Supervisor - Wireline Operations Control Center

   Verizon

   Oct 2022 — Present · New York, NY, US

   Supervise team responsible for completion of circuit design and control of critical date provisioning process.• Managing maintenance and provisioning of all work for New York metro area including but not limited to DS0, DS1, DS3, Ethernet and SONET.• Overseeing the loading of daily work, providing work flow quality control, building close relationships and coordinating with supplier work groups to meet customer commitments and operational metrics.• Identifying under-performing areas and initiate process improvements in coordination with their peers both in the center and the field.• Contacting and collaborating with internal/external customers to address various service issues.

Education

• University of Central Florida

  Mathematics

  1997 — 2001

• Empire State University

  Bachelor of Science - BS, Business Management and Economics

  2018 — 2020

Skills

• Customer Service
• Training
• Customer Satisfaction
• Microsoft Excel
• Microsoft Office
• Management
• Team Building
• Microsoft Word
• Team Leadership
• Troubleshooting
• Telecommunications
• Performance Management
• Cable Television