Darell Nchang
IT Support Technician | Cybersecurity Professional | Vulnerability Assessment and Risk Management
- Role
- Tier 1 IT Support Technician at Ktech Solutions
- Location
- Columbus, OH, US
- LinkedIn followers
- 500 followers
About Darell Nchang
A resourceful and collaborative team player with a dynamic personality and a solid…
Experience
Tier 1 IT Support Technician
Dec 2021 — Present · Columbus, OH, US
Provided comprehensive technical support, troubleshooting, and remote desktop assistance for a diverse range of clients.• Resolved networking connectivity issues involving firewalls, switches, and routers.• Managed user security groups, distribution groups, user creation, and password resets in Active Directory and Office 365.• Troubleshot hardware and software issues across desktops, laptops, printers, scanners, shared drives, and Office 365 applications.• Administered user accounts in Active Directory and Office 365, including configuration of Duo authentication.• Provided VPN support and troubleshooting for users, ensuring secure and reliable remote access.• Monitored and managed spam filters, including blocking and allowing domains.• Expertise in antivirus solutions such as ESET, Huntress, Emsisoft, Bitwarden, and Barracuda.• Utilized the ticketing system Midot to efficiently manage and resolve IT support requests.• Hands-on experience with VDI, VMware, and Hyper-V environments, including troubleshooting and configuration.• Proficient with pfSense, including configuring NAT, firewall rules, and port forwarding.• Managed Veeam backups, ensuring data integrity and availability.• Actively monitored, updated, and patched at-risk devices to maintain security compliance.• Conducted vulnerability scans and mitigated malware and virus threats, applying content filters as needed.• Experienced with tools such as ConnectWise and Splunk for monitoring and troubleshooting.
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