Daream Badi
Tier 2 Help Desk Technician at TekSynap
- Role
- Tier 2 Help Desk Technician at TekSynap
- Location
- Hyattsville, MD, US
- LinkedIn followers
- 500 followers
About Daream Badi
A person’s success is not the person’s final destination; A person’s failure is not a…
Experience
Tier 2 Help Desk Technician
Jun 2023 — Present
Address vulnerability tickets by applying necessary patches and remediating security vulnerabilities on systems-Successfully image laptops and desktops to prepare for deployment to users-Create, check, and re-enable Active Directory user accounts, ensuring proper access for all employees-Configure Maas360 on iPhones and set up devices for customers, enhancing mobile device management-Conduct comprehensive network diagnostics on computers to identify and resolve connectivity issues-Prepare and set up conference rooms, including Chromebox configurations for meetings-Ensure customer satisfaction by identifying and resolving hardware and software issues on user’s devices to help users continue working as soon as possible-Employ SCCM (System Center Configuration Manager) to download software onto users’ computers.
Education
Prince George's Community College
Associate of Arts - AA
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