Darcy Paulsen
Customer Success & Revenue Leader | SaaS | Protecting Revenue, Growing Accounts & Scaling Teams | ARR | NRR | People-First Leadership
- Role
- Founder and CRO at NinjaOne
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Darcy Paulsen
I’ve spent 20+ years doing one thing exceptionally well: turning customer relationships…
Experience
Founder and CRO
Feb 2018 — Present · Tampa/St. Petersburg, FL, US
Revenue Growth & CS Strategist |$2M+ Impact | Startup Scale & Acquisition Success• Spearheaded revenue growth initiatives, achieving over $2M in impact across three tech startups. • Led 12 strategic consulting projects in SaaS, tech, and communications to enhance lifecycle management. • Positioned a startup for acquisition by aligning go-to-market, sales, and customer success operations.
Education
University of Tampa
Certificate
2024 — 2024
The University of Calgary
Master of Arts - MA
2000 — 2001
University of Calgary
B.A.
1994 — 1998
Skills
- Business Alliance Development
- Recruiting
- Forecasting
- Cold Calling
- Program Management
- Strategy
- Enterprise Technology Sales
- Cross-Functional Team Leadership
- Contract Negotiation
- Selling
- Start-Ups
- Human Resources
- Saas
- Team Leadership
- Sales Process
- Sales
- Complex Sales
- Business Development
- Project Management
- Solution Selling
- Strategic Planning
- Salesforce.com
- Strategic Partnerships
- Enterprise Solution Sales
- Enterprise Software
- Training
- New Business Development
- Sales Operations
- Customer Retention
- Customer Service
- B2b
- Outsourcing
- Marketing
- Negotiation
- Direct Sales
- Coaching
- Business-to-Business (B2b)
- Business Intelligence
- Customer Relationship Management (Crm)
- Process Improvement
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