Darcy McLaughlin
Business Operations at Ford | MBA Candidate at The Citadel | CSPO, SAFe POPM | 10+ Years Driving Results in Product, CX, Analytics, E-Commerce, Digital Merchandising, & IT
- Role
- Ecommerce Operations Analyst at Ford Motor Company
- Location
- Charleston, SC, US
- LinkedIn followers
- 500 followers
About Darcy McLaughlin
10+ years of experience within the automotive, retail, & aerospace manufacturing industries. Expertise in agile environments, specializing in product management, eCommerce, operations, digital merchandising, analytics, and IT. Held impactful prior roles at industry-leading Fortune 500 companies, including Kroger, Home Depot, Stanley Black & Decker, and Precision Castparts, with a focus on data-driven improvements to user experiences, customer satisfaction, customer journeys, and operational efficiency.
Experience
Ecommerce Operations Analyst
Jul 2024 — Present · Dearborn, MI, US
Managing call center resolutions for parts and accessories online B2C & B2B customer orders, returns, and payment processing issues by collaborating with cross-functional teams, including 900+ enrolled dealerships.
Education
The Citadel
Master of Business Administration - MBA
Villanova University
Bachelor of Business Administration (B.B.A.), Management Information Systems, General
University of Galway
Spring 2014 Study Abroad, Business Information Systems
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