Darcy Fiocca

About Darcy Fiocca

Respected strategic account management professional with over 20 years of experience working with clients to create sustainable health care benefits portfolios. Excels and demonstrates a true passion for building and sustaining relationships with key client stakeholders. Proven leader in client satisfaction, retention and ability to influence others. Trusted resource for clients in both successful and challenging business cycles.

Experience

1. Senior Account Executive

   Liviniti

   Feb 2022 — Present · US

   Responsible for overall client satisfaction. Analyze and review reporting to make strategic recommendations that will help each client achieve its unique goal/s. Educate and introduce innovative products to see if they fit well with clients’ strategies. Educate clients and brokers on trending topics. Act as my client’s champion inside of Southern Scripts. Support day-to-day escalated issues. Mentor new colleagues. Three direct reports. Book of Business contains nearly 200 clients and lives. Awarded Employee of The Month in June 2019 and Employee of The Year for 2019.

Education

• Stark State College

  AAB, Associate of Applied Business

Skills

• Employee Assistance Programs (Eap)
• Healthcare Analytics
• Client Relations
• Health Policy
• Account Management
• Pharmaceutical Industry
• Underwriting
• Business Acumen
• Healthcare
• Client Liaison
• Annual Reviews
• Pharmacy Benefit Management
• Medicare
• Strength Finders
• Organization Skills
• Hipaa
• Key Client Relationships
• Client Education
• Hmo
• Strategic Communications
• Manage Client Expectations
• Employee Benefits
• Healthcare Consulting
• Data Analysis
• Client Services
• Health Savings Accounts
• Benefit Plan Implementation
• Health Insurance
• Strategic Thinking
• Managed Care
• Professional Mentoring
• Root Cause Problem Solving
• Benefits Administration
• Vision Insurance
• Strategic Planning
• Insurance
• Ppo
• Leadership
• Dental Insurance
• Team Management