Darcie P.
Program Analyst @Consumer Financial Protection Bureau
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WORK HISTORY
Program Analyst @Consumer Financial Protection Bureau
San Francisco, CA, US
Enforcement Division Front Office analyst supporting Enforcement Director and leadership. Business Product Manager of the Matter Management System (Salesforce). Responsible for data integrity, system system feature architecture, design, and enhancements, and maintenance. Perform a variety of analytical and special projects including routine and ad hoc reporting and analysis.• Business product manager for Enforcement’s matter management systems: Salesforce, SharePoint West Km• Provide legal and technical expertise, leadership, to design and implement enhancements and bug fixes to Enforcement databases; changes led to groundbreaking improvements in data usability, transparency• Oversee agile development process; consolidate input from business stakeholders and technical teams to translate business requirements to technology solutions• Manage, monitor, and track key metrics regarding matters, investigations, and litigations; analyze andevaluate complex data and reporting issues to develop recommendations and solutions; effectivelycommunicate with and alert management to issues of programmatic compliance and timeliness• Develop office-wide policies, procedures, and strategies to ensure accurate data collection, maintaindata integrity, facilitate data compilation and reporting, and ensure compliance with internal policy• Generate and systematize a broad array of routine and ad hoc reporting needs, including developingdashboards, charts, graphs, and narrative reports; develop and generate performance metrics• Developed and implemented a comprehensive knowledge management program, including organizing and facilitating access to key legal, market, and case resources, and partnering with technical staff andlegal staff in other Bureau Offices to acquire and implement legal knowledge management software• Maintain documentation of all final Enforcement actions, including the public docket webpages• Prepare written technical documentation and database user guides
EDUCATION
Vassar College
Bachelor of Arts, Science, Technology & Society
Georgetown University
Certificate of Completion, Continuing Paralegal Education Program
ABOUT DARCIE P.
Experienced product and operations professional specializing in data systems and process improvement in a legal environment. Proven success managing complex databases, leading cross-functional projects, leveraging agile development optimizing Salesforce-based systems to deliver technology solutions that improve compliance, reporting, and efficiency. Skilled in data analysis, policy development, stakeholder engagement, and knowledge management, with a proven ability to translate complex requirements into actionable solutions. Known for clear communication, strong attention to detail, and a public service mindset.
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