Darcie Opferman

About Darcie Opferman

Technical-minded and results-driven executive with rich experience in global technology management, including policy/process development, software adoption/training, and technical support.Instrumental in strategizing and recommending process improvements to drive technology roadmaps. Adept at collaborating with leaders/peers to meet technical needs, while aligning procedures to compliance frameworks, such as SOC, NIST, and PCI. Known for partnering with EMEA and APAC management to ensure consistent 24x7 ITIL structured support. ITIL v3 certified professional; skilled in defining and implementing flexible, scalable, cost-effective, and secure business solutions. Well-versed in building competitive advantage for organization by leading diverse projects, including Atlassian, LMS, and ITSM implementations. Acquired knowledge in new technology stacks, such as Mac hardware, Slack, Atlassian, and Google. Areas of Expertise:• Business Analysis• Project Management• Software Implementation• Budget Management• Information Security • IT Governance • Process Improvement• IT Risk Management • Technology Training & AdoptionAccomplishments:• Drove company toward SOC compliance by onboarding compliance software (SecureFrame), writing project plan in line with leadership on direction, and designing 10+ IT and Security policies.• Integrated team on policy, process, and evidence collection for NIST, PCI, and CSA STAR certifications.• Coordinated with Amount after acquiring Linear FT to lead project to integrate company technologies, including Google, ADP, hardware, and Okta.• Reduced $500K+ IT budget by eliminating duplicate technologies, switching providers, and ensuring correct licensing.• Updated ITSM software from FreshDesk to Jira Service Management including service catalog, incident, problem, change, and request management.• Member of disaster recovery and business continuity planning teams at FinTech startups.

Experience

1. Director of Information Technology

   Klarquist Sparkman, Llp

   Mar 2025 — Present · Portland, OR, US

Education

• Illinois State University

  Bachelor of Education, Special Education

  1992 — 1996

Skills

• Basic Ad, Exchange, and Fim Admin
• Coaching
• Microsoft Technologies
• Storyline
• Learning Management
• Problem Management
• Ms Windows 98/2000/Xp/Vista/7/8
• Leadership
• Microsoft Operations Framework 4.0 Training
• Software Implementation
• Software Consulting
• Articulate
• Service Now Administrator
• Change Management
• Master Instructor Ms Office 2003/Xp/2000
• Technology Implementation
• Astd E-Learning Instructional Design Certificate
• Team Leadership
• Software Project Management
• Itil
• E-Learning
• Leadership Development
• People Management
• Distance Learning
• Adult Education
• Management
• Storyboarding
• Project Management
• Sharepoint
• Training
• Livemeeting
• Itil V3 Foundations Certified
• Consulting
• Adobe Captivate
• Instructional Design
• Cross-Functional Team Leadership
• Waggener Edstrom Leadership Forum Alumni and Co-Leader
• Technical Writing
• Blended Learning
• Incident Management