Darci Dehaven Arora

About Darci Dehaven Arora

Customer success leader in cybersecurity, combining project management expertise with a focus on delivering measurable outcomes for enterprise clients. I thrive at the intersection of technical execution, customer experience, and risk management, bridging the gap between technical teams and business stakeholders to ensure deployments are smooth, timely, and aligned with business objectives.I manage enterprise accounts and portfolios, leading end-to-end customer onboarding and implementation while proactively identifying risks, mitigating issues, and maintaining meticulous attention to detail. My approach drives strong customer satisfaction, retention, and long-term business value, while fostering collaboration and accountability across teams.Recognized as a proactive problem-solver and servant leader, I’ve earned peer and leadership recognition for exemplifying integrity, trust, and enablement. I am passionate about creating scalable processes, developing high-performing teams, and delivering exceptional customer experiences.I have successfully led implementations and deployments across leading platforms including Microsoft Sentinel, Defender XDR, Splunk, CrowdStrike, and SentinelOne, with deep experience in threat intelligence, supply chain defense, and SOC integration. I bring a balance of execution, risk awareness, and innovation, creating scalable processes, building high-performing teams, and delivering measurable results.Core Competencies: Cybersecurity Program Management · Cross-Functional Leadership · Client Onboarding & Success · Stakeholder Communication · Strategic Planning · Process Design & Improvement · Go-Live Readiness · Technical Documentation · Team Development and Leadership · Risk Identification & MitigationTools & Platforms: Microsoft Sentinel · Microsoft Defender XDR · Splunk · CrowdStrike · SentinelOne · Certinia · ServiceNOW · Salesforce · Smartsheet · Jira/Confluence · Tenable · Qualys · Carbon Black · Demisto · AlienvaultCertifications: CISSP · ITIL Foundation

Experience

1. Customer Success Manager

   CyberMaxx

   Jun 2025 — Present

   I manage a portfolio of 35 customers representing ~$3.5M in annual revenue, serving as a trusted advisor and primary point of contact across the customer lifecycle, from onboarding through long-term success.My role sits at the intersection of customer success, project management, and cybersecurity delivery. I lead onboarding and implementation efforts, build strong relationships with stakeholders (including executive leadership), and partner closely with Security Operations, Engineering, and Sales to ensure a seamless client experience.I’m especially focused on-Driving customer retention and satisfaction-Translating complex cybersecurity solutions into clear business value-Creating structured, efficient onboarding experiencesWithin my first year, I was honored to receive Team Member of the Year and was also nominated for Rookie of the Year and Mentor of the Year; recognition that reflects my commitment to both client outcomes and team collaboration. I was also awarded a Leadership Pin for exemplifying integrity, trust, and enablement.

Education

• Purdue University Daniels School of Business

  Bachelor of Science, Management, HR, Marketing

  2002 — 2006