Darci Brown

About Darci Brown

Accomplished professional with extensive experience in the health care payer space and government programs. Focused on improving quality performance on Stars and CAHPS performance. Adept at leading customer experience consulting across the business as a shared service, curation of customer insights, user research and recommendations for current and future products, services and offerings. Motivated to streamline experience, remove barriers and drive an impactful customer experience. Provider Experience | Patient Experience |Stars |CAHPS |Medicare | Lean Process Improvement | Project/Program Management | Sales Enablement and Operations | Strategic Solutions

Experience

1. Manager, Cahps Member Experience

   Premera Blue Cross

   Apr 2023 — Present · US

   Developed CAHPS Program and oversaw Patient Experience Program. Instrumental in designing custom patient experience insight dashboards and established relationships with Provider Partners to improve patient experience. Improvement of measures and performance led to direct financial impact with incentives achieved through government programs. Scope of expertise spans, commercial, qualified health plans and government programs.

Education

• Shoreline Community College

  Associate of Arts and Sciences (A.A.S.)

  1992 — 1994

Skills

• Business Process Improvement
• Project Planning
• Organizational Development
• Process Improvement
• Program Management
• Call Centers
• Management
• Microsoft Excel
• Budgets
• Cross-Functional Team Leadership
• Strategy
• Project Management
• Data Analysis
• Crm
• Business Planning
• Vendor Management