Darby Conley
AVP, Business Operations @HealthEdge
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WORK HISTORY
AVP, Business Operations @HealthEdge
US
I build organizations that operate with precision, scale with purpose, and put people at the center of every process.With deep experience in healthcare operations, shared services, and transformation strategy, I lead through a philosophy I call The Everything Equation: curiosity + accountability + kindness = everything. Because when people feel seen, supported, and challenged to grow, performance follows and culture becomes the ultimate competitive advantage.In my current role, I lead an enterprise-wide Operations Accelerator model designed to integrate performance analytics, learning and development, knowledge management, process excellence, and global enablement into one powerhouse organization. Our mission is to build consistency, readiness, and scalability across claims, enrollment, provider data, and customer service, all while preparing for exponential client growth and AI-enabled transformation.I’m known for connecting dots others don’t see: uniting global teams, aligning data and people strategy, and building systems that turn operational noise into clarity. Whether it’s developing offshore leadership pipelines, embedding automation and AI into process design, or driving cultural integration across continents, I focus on results that last — and people who thrive.My leadership style? Authentic. Transparent. Future-focused. I don’t manage; I mobilize. I believe curiosity drives innovation, accountability sustains it, and kindness makes it meaningful.
EDUCATION
Southern New Hampshire University
Associate's degree, Business Administration and Management, General
SKILLS
ABOUT DARBY CONLEY
I’ve served high-performing teams, built what others said couldn’t be done, and delivered results in complex, changing environments. I’ve been asked to chase profit over people and I’ve chosen a different path.I believe you can be both results-driven and human-centered. In fact, the best outcomes I’ve delivered have come from that balance.I’ve served as a leader on dream teams from the ground up, scaled initiatives others walked away from, and created cultures where people not only stay, they thrive. I’ve grown revenue, drive engagement, and spark innovation by investing in people, trust, and clarity. That’s where I look for ROI. ROI in retention, in cross-functional alignment, in values that show up in real behavior not just on paper.After 24 years with one organization and a recent chapter of deep personal loss, I’ve emerged with a clarity that centers my leadership on three values: Curiosity. Accountability. Consideration.I am a passionate Servant Leader, not as a concept, in practice. Whether I’m coaching, collaborating, or navigating change, I show up with compassion, consistency, and a clear focus on outcomes that last.What I’m known for: • Building and serving high-performing teams that exceed goals and stay together through change. • Delivering results on initiatives others believe “can’t be done,” with creativity, clarity, and compassion. • Cultuvating trust, belonging, and clarity across teams, and turning those into measurable outcomes. • Driving results with purpose, securing ROI in retention, reputation, innovation, and aligned values. • Leading through Servant Leadership values: Curiosity, Accountability, and Consideration. • Thriving in complexity, showing up in crisis, and always prioritizing people and progress together.If you’re building something that matters to your customers, your team, or the world, let’s connect.
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