Alex Darby
Partner Support Manager @ AvidXchange, Inc. | Customer Success, Product Support, Site Reliability Engineering
- Role
- Partner Support Manager (Integration Partners) at AvidXchange, Inc.
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Alex Darby
With over 7 years in SaaS Software Technical Support and 12+ years in Customer Service, I specialize in enhancing collaboration between Technical Support, Product, and Engineering teams. My focus is on streamlining operations and resolving partner issues efficiently. I excel in developing knowledge bases, aligning support strategies with product initiatives, and fostering strong partnerships.I hold a bachelor’s degree in Software and Information Systems with a minor in Graphic Design. My mission is to deliver exceptional customer service and ensure the reliability and performance of AvidXchange’s software solutions. Leveraging my background in hospitality and IT, I understand and address client needs and challenges, contributing to continuous improvement and innovation through actionable insights and recommendations.
Experience
Partner Support Manager (Integration Partners)
Mar 2024 — Present · Charlotte, NC, US
Education
University of North Carolina at Charlotte
Art Minor, Graphic Design
2007 — 2011
University of North Carolina at Charlotte
Computer Science, Information Technology
2007 — 2011
Skills
- Event Planning
- Microsoft Word
- Hospitality Industry
- Leadership
- Front Office
- Management
- Teamwork
- Powerpoint
- Microsoft Excel
- Social Media
- Os X
- Mac Os X
- Customer Service
- Microsoft Office
- Sales
- Guest Service Management
- Hospitality
- Resorts
- Hotels
- Opera
- Property Management
- Customer Satisfaction
- Front Office Support
- Time Management
- Hospitality Management
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