Darbie Bufford

About Darbie Bufford

I help teams and clients move through the publishing process with clarity and confidence.With experience in operations, client success, and cross-functional team leadership, I focus on creating systems and communication rhythms that keep projects running smoothly. My work centers on simplifying workflows, aligning expectations, and supporting the people who bring each book to life.My background includes managing client fulfillment, coordinating creative teams, and guiding authors through each phase of the publishing journey. That means I spend my time making sure the right information flows to the right people at the right moment — so projects stay on track and clients always feel supported.At Million Dollar Author, I oversee the teams responsible for Client Success, Writing, Editing, and Book Strategy. I work closely with leadership to keep priorities aligned, anticipate challenges early, and maintain a high-touch experience for our authors from onboarding to final delivery.What I bring to every project:– A steady approach to coordinating multi-step, multi-team workflows.– A commitment to clear communication, so clients and teams always know what’s next.– A focus on reducing friction and creating structure that supports consistent, high-quality work.I value collaboration, thoughtful problem-solving, and creating an environment where both clients and teams feel equipped to do their best work.

Experience

1. Director of Operations

   Million Dollar Author

   Jan 2019 — Present · Tallahassee, FL, US

   As Director of Operations, I support the full publishing journey for our authors and oversee the teams responsible for Client Success, Writing, Editing, and Book Strategy. I work to keep projects moving smoothly, ensure clear communication across departments, and make sure clients feel supported from start to finish.I focus on creating processes that help our team work efficiently while maintaining the personal, high-touch experience our clients value. I collaborate closely with leadership to keep goals, timelines, and expectations aligned, and I serve as a steady point of contact for both clients and team members.My work centers on helping people do their best — clarifying next steps, reducing friction, and strengthening coordination so our authors and our team have what they need to move forward with confidence.

Education

• Lander University

  Bachelor of Arts (B.A.)

Skills

• Team Leadership
• Certified as an Online Business Manager
• Leadership
• Entrepreneurship
• Process Improvement
• Social Media
• Public Speaking
• Management
• Marketing
• Project Management
• Customer Service
• Customer Satisfaction
• Microsoft Office
• Sales
• Marketing Strategy
• Strategic Planning