Daralee Easter

Vice President Cx Solutions @Concentrix

Brandon, MB, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2022 — Present

Vice President Cx Solutions @Concentrix

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CA

EDUCATION

N/A

University of Manitoba University

General Studies

N/A

Assiniboine Community College

Business/Commerce, General

SKILLS

Performance ManagementCustomer ServiceCoachingTrainingSlaSoftware DocumentationLeadershipCustomer ExperienceProcess ImprovementCross-Functional Team LeadershipVendor ManagementTeam LeadershipManagementProgram Management

ABOUT DARALEE EASTER

I am a highly accomplished leader with over 20+ years of expertise in Customer Experience, Technology Services that Power Experiences, BPO Virtual Service Delivery, and have successfully led high-performing teams all across the world. A strong advocate for innovation and partnering strategically with clients, both internally and externally, myself along with my teams have played pivotal roles in advancing transformative business strategies, focused on solving complex business challenges and initiatives that have resulted in significant growth for clients. I encourage my teams to harness the power of AI and emerging technologies to think differently, and tackle complex challenges creatively. I have a strong commitment to talent development which is evident in my work, I am a certified leadership coach and mentor, and I contribute to communities like the Network of Women at Concentrix help make change happen.

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