Darald Berger
Operations, Customer Success & Process Optimization Leader | 25% Faster Resolutions | NPS +20% | Growth Through Analytics, Salesforce & AI Innovation | Mentor | Ex-Dell | Veteran
- Role
- Account Manager at Inframark
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Darald Berger
delivering faster resolutions, higher…
Experience
Account Manager
Feb 2025 — Present · Austin, TX, US
Oversee operations for Municipal Utility Districts (MUD) serving residents, managing water and wastewater facilities and infrastructure with budgets from $1M–$10M. Present monthly reports to Boards of Directors, coordinate multi-contractor projects, and serve as the primary escalation point for high-priority customer concerns. Ensure all projects are completed on time, within budget, and to established quality standards. & : Foster strong relationships with district leadership to ensure alignment on goals, priorities, and resource allocation. & : Present detailed monthly operational and project reports to Boards of Directors, providing progress updates, operational insights, and actionable recommendations to guide district decisions. & : Partner daily with contractors, vendors, and developers to schedule work, procure materials, and resolve issues, ensuring projects stay on time and within budget: Conduct regular on-site walk-throughs to verify work quality, address emerging challenges, and maintain open communication among all stakeholders: Serve as the primary escalation point for high-priority customer service concerns, resolving issues quickly to protect relationships and maintain community trust. & : Audit rate orders and verify contract compliance to ensure accurate billing and maintain comprehensive operational documentation for each district.
Education
Texas A&M University
Bachelor of Business Administration - BBA
Skills
- Sales Operations
- Government
- People Management
- Customer Service
- Event Planning
- Budgeting
- Sales
- Process Improvement
- Non-Profits
- Public Relations
- Business Planning
- Vendor Management
- Event Management
- Strategic Planning
- Management
- Team Building
- E-Commerce
- Business Process Improvement
- Marketing
- Account Management
- Project Management
- Customer Relations
- Volunteer Management
- Public Speaking
- Social Media
- Fundraising
- Banking
- Marketing Strategy
- Business Relationship Management
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